Frequently Asked Questions
Most frequent questions and answers
What makes your products different from mass-produced items?
Our products are handcrafted with care and attention to detail. Each piece is unique, made by artisans using traditional techniques and high-quality materials, ensuring that you receive a one-of-a-kind item.
How do I care for my handmade item?
Each product comes with specific care instructions to help ensure longevity. In general, we recommend handling all handmade items with care to prevent damage and preserve their beauty.
What materials are used in these products?
We use a variety of high-quality materials such as natural wood, brass, local sheep wool, natural colours, and more. Each product page will detail the materials used to make the item.
Do you have physical store?
No, we do not have any physical stores. You Can place an order through our website or through any of our partners – Agaati in US and Kala Ghoda Art Kart in India
How do I place an order?
Note the item code of the product. Please reach out to us through contact us or any of the social media channels. We will be happy to help you fulfil the order
How do I clean the rugs?
- Vacuum clean regularly . Avoid using vacuum beater brush
- Gently handwash with mild soap or carpet wool shampoo under running cold water
What is your return policy for custom products?
Custom products are made as per your specifications. Therefore these are non refundable and non returnable. We recommend you check all details thoroughly before placing your order
Do you make customized carpets?
Yes we do! You can email your requirement to contact@reshamdor.in. Alternatively you can also inquire custom sizes for existing products using the ‘custom size’ option on the product page?
Do you offer international shipping for your products?
Yes, we offer international shipping. Shipping rates and times will vary based on your location, and any applicable customs duties or taxes will be your responsibility upon delivery.
How long do these rugs last?
Our rugs are meant to last upto 100 years.